FAQs

1. How to activate the software after purchase?

After your purchase, you need to register on our website and set a password, then, use the password to activate desktop software, register now.

If you forget about the password, you can change your password on this page.

2. How to renew or cancel StreamGaGa?

StreamGaGa is based on subscription plan, the renewal of this software would be billed monthly or yearly automatically (which should depend on the purchase scheme), however, if you wish to cancel StreamGaGa, you could contact our customer service, we would help to deal with your issue within 48-hour working days.

3. What is the highest video quality that I can download with StreamGaGa Downloader?

For most videos, StreamGaGa Downloader supports download videos in full HD 1080p, which would be sufficient for most of the users. However, it would also depend on the original video quality as well.

Video: mostly 1080p, some videos are up to 4k and 8k, however it should also depend on the specific platforms.

Video Bitrate: Some constant bit rate, some variable bit rate. Ranges from 4000kb/s up to 13Mb/s, it depends on the Movie/Show

4. What streaming services are supported right now?

We supports Netflix, Hulu, HBO Max, HBO Now, Disney+, Paramount Plus, Amazon Prime, U-Next, Abema TV, Apple TV+, Rakunten TV, etc. with more features to be released soon.

5. How long will I spend in downloading one movie?

It will be depends on your Internet also, however, this is a general idea for your reference:

Speed: High speed, download without playback, up to 32MB/s download speeds reached on 1gb cable modem. The downloading speed appears to be fast across all downloads.

Time: one movie will be download as fast as 15 minutes depending on network traffic, which is similar to iTunes movie downloads.

Batch Download= Yes

Audio: depends on Movie/TV shows. 6 channel 640kb/s, 48kHz, EAC3 Dolby Digital Plus, or 2 channel 224kb/s, 48kHz, EAC3 Dolby Digital Plus

6. If I find StreamGaGa Downloader does not support the service I want, what should I do?

You can contact us about the issue, and we will help as soon as possible. If there is special need for the software, our development team is ready to help with our users and respond to their demands quickly.

7. Where could I find the most comprehensive guide?

You could read our software guide, here is one comprehensive way to get information for video downloading in our blog center.

8. What's the system requirement for StreamGaGa?

Windows 10/11 (32/64 bit)

• Intel i3 or above
• 4GB of RAM or above
• 40GB of free hard disk space or more
• Live Internet connection required

macOS 10.10 - 15.x

• Core 2 Quad or higher
• 4GB of RAM or more
• 40GB of free hard disk space or more

9. How to Batch Download the Latest Episodes?

It is smart enough to recognize your video streaming series and gather information from watch history to notify you of your favorite series, movies, or any online shows trending now. You could add a whole movie series to the Task queue, it will be downloaded automatically.

10. How to download subtitles in SRT. Files or TTML file?

StreamGaGa will let you download movies with complete subtitles for user convenience without skipping any subtitle information, it would auto choose language and subtitles according to your browser language settings. The video subtitles can be downloaded directly as SRT files or TTML file or remuxed into the video.