If you won't have access to the internet for a period of time, you may still keep yourself occupied by downloading videos from Claro Video.
Quick Answer: As of 2025, Claro Video does not offer a native download feature for Windows or Mac. To watch offline on a PC, you must use a reliable third-party Claro video downloader like StreamGaGa to save content in MP4 format.
I had my Claro Video subscription ready, thinking I'd finally catch up on the latest blockbusters on my laptop. However, once I lost signal, I realized a frustrating truth: while the Claro Video app works great on my phone, the "download" button was nowhere to be found on my Windows laptop. Like many of you, I discovered that the official offline feature is strictly locked to mobile devices.
If you've ever stared at a buffering screen on your PC or tried to find a "download" icon that doesn't exist, this guide is for you. I've researched the latest 2025 updates and community workarounds to help you download Claro Video anytime, anywhere.
Can You Officially Download Claro Video Content for Offline Viewing?
Note: Official downloads are exclusive to the Android/iOS Claro Video app. PC users are restricted to online streaming via browsers due to DRM (Digital Rights Management) protections.
The Official Way: Using the Claro Video App on Mobile
You can officially download titles on mobile devices, but it comes with strings attached. According to Claro's 2025 terms of service, most rented titles expire within 48 hours once you start watching. Furthermore, not all titles are available for download due to licensing restrictions—a common complaint I've seen on Reddit's r/mexico tech threads.
Why is There no "Download" Button on Claro Video Windows/PC?
The lack of a Claro Video app pc download feature is intentional. Streaming services use DRM to prevent piracy. While you can install the app from the Microsoft Store, it primarily functions as a wrapper for the web player, which lacks the offline caching technology found in mobile versions.
Solving the "Claro Video Windows" Dilemma: Best Ways to Download on PC
Note: Since the Claro Video app download for PC doesn't support offline play, using a specialized downloader is the most effective way to overcome device and time limits.
After testing several methods—including screen recorders that often resulted in black screens due to DRM—I found that dedicated downloaders are the only way to get high-quality (1080p) results.
If you want to keep your movies permanently without worrying about expiration dates, StreamGaGa MPD Downloader is a solid choice. In my experience, it treats the stream like a direct file transfer rather than a recording.
- Enjoy a crystal-clear viewing experience with 1080p HD resolution;
- Experience fast download with GPU Acceleration and Turbo Speed;
- Easily play and enjoy various formats such as MP4 and MKV;
- Use a single account across 5 PCs for added convenience;
- Download separate subtitle files;
- Efficiently download multiple files with batch download feature;
- Navigate seamlessly with the ad-free and user-friendly interface;
- Try it out with a free trial, allowing you to download up to 3 files in 30 days.
Download and install the latest version of the downloader by clicking the free trial button. To download Claro Video videos, follow these steps:
Step 1: Go to the Claro Video website.
Go to the "Home" screen of StreamGaGa, then paste the URL of the Claro Video website in the built-in browser of StreamGaGa.
Step 2: Search for the video you want to download.
Play the video you want to download, and then StreamGaGa will analyze it automatically.
Step 3: Download and save the video to your computer.
Choose your resolution and click "Download Now."
You now have everything you need to successfully download movies from Claro Video to your personal PC or Mac.
Troubleshooting Common Claro Video App Issues in 2026
Note: Most 2025 app issues stem from outdated firmware or regional account syncing. Re-logging often fixes "Telmex bundle" recognition errors.
Why is the Claro Video PS4/PS5 App Lagging?
A frequent topic on Quora involves the Claro Video PS4 app being "unresponsive." Based on 2024-2025 user feedback, the console apps are not updated as frequently as mobile versions. If you experience lag, clearing the system cache or switching to a dedicated streaming stick (like Roku or FireStick) usually provides a smoother experience.
Fix Login Failures with Telmex/Telcel Bundles
Many users get Claro TV free through their Telmex Paquete 389+ or Telcel Max Sin Límite plans. If the app asks you to pay for a subscription you already have, ensure your "Mi Telmex" account is correctly linked. Often, a simple password reset on the primary Telmex portal forces a sync across the Claro ecosystem.
Comparison: Official App Downloads vs. Third-Party Downloader
To help you decide, I've mapped out the 2025 flexibility matrix below:
| Feature | Official Mobile App | Web Browser (PC) | StreamGaGa Downloader |
| Offline Viewing | Yes (Mobile Only) | No | Yes (PC/Mac) |
| Expiration Date | 48 Hours (After play) | N/A | Never |
| Video Format | Encrypted Cache | Streaming Only | MP4/MKV (Universal) |
| Ad-Free | Plan Dependent | No | Yes (Auto-remove) |
| Max Quality | 1080p | 1080p | 1080p / 4K (Where available) |
How to Get Claro TV Free? Understanding the 2025 Bundles
According to recent industry data from IFT (Instituto Federal de Telecomunicaciones), Claro Video remains a dominant force in Latin America due to its aggressive bundling. In 2025, most Telmex fiber plans starting at roughly $389 MXN/month include the basic Claro Video subscription at no extra cost.
If you are a Telcel subscriber, check your app; many "Plan Plus" users now get "Claro Video Básico" included, though premium rentals (movies fresh from the cinema) still require a one-time fee or "Kigo" points.
[Bonus] How Can I Watch Claro Video?
Note: Claro's video service is available on TVs, tablets, and smartphones with an internet connection. It is accessible via any browser at clarovideo.com, or via the app on Android, iOS, and Windows tablets and phones, Xbox One and 360 game consoles, Smart TVs, Claro player, Apple TV, and Chromecast.
Stream Claro Video on Your Smart TV
Claro video allows you to watch the best movies, series, cartoons, documentaries, and concerts on your Smart TV. If your Smart TV does not come with the application already installed, you can get it for free from the Application Store.
- Navigate to the App Store on your Smart TV. Find "Claro Video" and click to get it downloaded on your TV.
- Open the Claro Video App after installing it on your TV.
- Enter your username and password to log in.
- Browse the content library and select what you want to watch on TV.
Please keep in mind that you must already have an active Claro video account. If you don't have it, click the Register button and fill out the necessary fields.
Watch Claro Video on Apple TV Using AirPlay
Claro video allows you to watch the best movies, series, cartoons, documentaries, and concerts on your television. You must own an Apple TV Box as well as an Apple device. It's very simple. Just follow these steps:
- Connect your Mac, iPad, iPhone, or iPod Touch to the same Wi-Fi network as your Apple TV.
- You must launch the Claro video app on your iPad/iPhone/iPodTouch. For Mac users, simply enter Claro video into your browser and open its website.
- Enter your username and password to access Claro video.
- Select a video and begin playing it. Then, on the screen, select the AirPlay icon.
- Select 'Apple TV' from the device options menu. You can now watch the video on your TV.
Watch Claro Video on Your Computer
Claro video allows you to watch the best movies, series, cartoons, documentaries, and concerts on your computer. To access Clarovideo, you have two options: use an internet browser or download the application.
Using the Web
- Go to Claro Video's official site.
- To activate your account, fill out the 'Register' form with the requested information.
- Click the Sign in button. Enter your registered email address and password.
- Navigate the menu to enjoy a wide range of content and live channels that you can watch as many times as you want.
Using Claro Video App
- Navigate to the Windows Store and search for the 'Claro video' app. Get it now.
- Launch the app.
- Enter your username and password to log in.
- Browse the content and live channels according to your preferences.
Final Words
Claro Video aims to reach a large number of users who will enjoy the variety of content available on a platform that includes on-demand movies and series as well as an extensive catalog of concerts, sports, and children's programs.
StreamGaGa MPD Downloader allows you to save offline copies of your favorite Claro Video shows so you can watch them without ads when you're not connected to the internet. After putting each approach to the test, I discovered that all of the Claro videos I want to download can be saved on computers and transferred to any other device. You can also download videos from NPO Start with StreamGaGa.
FAQs
Q1. Is it legal to download from Claro Video using third-party tools?
A1. Downloading for personal, offline use generally falls into a gray area of "format shifting," but you should never distribute the content. Always respect the copyright of the creators.
Q2. Can I watch Claro Video on my PS5?
A2. Yes, the app is available in the PlayStation Store, though it suffers from similar UI "sluggishness" as the Claro video PS4 version.
Q3. How do I change audio and subtitles for downloaded Claro videos?
A3. If using the official app, you must select the language before starting the download. If using a tool like StreamGaGa, you can often remux multiple subtitle tracks into a single MP4 file.
